Privacy Policy

Information We Collect

We collect information you provide directly, information collected automatically when you use our services, and information from third-party sources.

Information You Provide Directly:

• Name, email address, and account credentials when you register
• Payment information processed securely by our payment partners
• Communications you send us via email, chat, or contact forms
• Identity verification documents where required by law
• Profile and preference information you add to your account

Information Collected Automatically:

• IP address, browser type, device identifiers and operating system
• Pages visited, time spent, and navigation paths on our platform
• Trading activity within our simulated environment
• Log data and error reports to improve service reliability
• Referral sources and marketing attribution data

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing, maintaining, and improving our trading evaluation platform and related services.
• Account Management: Creating and managing your account, processing evaluations, and delivering performance analytics.
• Payments & Payouts: Processing your subscription fees and, where applicable, facilitating performance-based rewards.
• Communications: Sending you service updates, security notices, and where you have opted in, marketing communications.
• Compliance & Legal: Fulfilling our legal obligations, including anti-money laundering (AML) checks and fraud prevention.
• Analytics & Improvement: Understanding how users interact with our platform to improve user experience and product quality.
• Customer Support: Responding to your enquiries and resolving disputes.

Data Sharing & Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (payment processors, cloud hosting, analytics providers, email delivery services). These parties are bound by confidentiality obligations.
• Legal Requirements: When required by applicable law, regulation, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Protection of Rights: To protect the rights, property, or safety of HTX Core, our users, or the public.
• With Your Consent: For any other purpose with your explicit prior consent.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness (e.g., Meta Pixel).
• Preference Cookies: Remember your settings and choices to personalise your experience.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may impact functionality. For full details, see our Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Account data is retained for the duration of your account plus up to 7 years for legal compliance purposes.
• Transaction records are kept for a minimum of 5 years as required by financial regulations.
• Marketing data is retained until you withdraw consent or unsubscribe.
• Support communications are retained for up to 3 years.

Upon request, we will delete or anonymise your personal data unless we are legally required to retain it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten") where legally permissible.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• TLS/SSL encryption for all data transmitted to and from our platform
• Encrypted storage of sensitive credentials and payment data
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Incident response procedures for data breach notification

Despite these measures, no system is completely secure. We cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

International Transfers

HTX Core operates globally and your data may be transferred to and processed in countries outside your jurisdiction. These countries may have different data protection laws than your home country.

When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms where required by applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a person under 18, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email or in-platform notification
• Where required by law, obtain your renewed consent

We encourage you to review this policy periodically. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: